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Terms and Conditions
CAFVY Platform and Booking Terms of Use
Last Updated: JUN 01, 2024
Welcome to the terms of use for the CAFVY platform ("Terms"). These Terms apply to your use of the CAFVY platform and its services. Using the CAFVY platform, you agree to these Terms, including the policies incorporated by reference.
These Terms, along with the documents referred to in the Terms, including but not limited to the Privacy Policy, Cancellation Policy, Refund Policy, and FAQs, constitute a legally binding agreement between you and CAFVY. If you disagree with any part of these Terms, you must stop using the platform immediately.
These Terms are important because they describe the following:
Please read these Terms carefully before submitting an account registration form or using any of the site's services.
Access to the materials on this platform may not be legal for certain persons in some countries and territories, and we make no representations that the materials on this platform are appropriate or available for use in all locations from which the platform can be accessed.
When we refer to "CAFVY,” “we,” “us,” or "our" in these Terms, we mean CAFVY.
When we refer to "you,” “your,” or “user,” we mean any person who accesses or uses our platform and services.
Please get in touch with customer service if you have any questions, comments, complaints, or claims about our platform or these Terms.
Section A: Platform Terms
1. Use of the Platform
1.1 CAFVY owns our platform. In this regard, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable, and limited license to access our platform for your personal, non-commercial use of our services by these terms. Except for this limited license, we do not grant you any other rights or licenses concerning the platform. Any rights or licenses not expressly granted herein are reserved. You acknowledge and warrant that your access to and use of our platform is solely for personal, non-commercial use.
1.2 You will not use the platform for any illegal or prohibited purpose under these terms or for any other purpose we do not approve of or desire. For example, but not limited to, you agree not to use our platform and/or its content to:
1.2.1 Resell any products or services booked or obtained through our platform for any commercial purpose unless expressly authorized in writing by CAFVY;
1.2.2 Make any false, fraudulent, or speculative bookings on our platform;
1.2.3 Misrepresent or attempt to misrepresent our platform as a product of another entity other than CAFVY, including removing, altering, or replacing any notices of the original text, trademarks, trade names, logos, or other designations;
1.2.4 Use any manual or automated software, devices, or other processes to monitor, copy, extract, export, or scrape any material displayed on our platform, including texts, graphics, photographs, images, illustrations, audio, video, data, ratings, reviews, and other information ("Content"). This includes activities such as data mining, data extraction, data scraping, data downloading, indexing, or republishing the content outside our platform;
1.2.5 Disassemble, reverse engineer, decompile, or modify any software or application embedded in or available on our platform in whole or in part, or attempt to obtain or access the source code of our platform by any other means;
1.2.6 Interfere with or disrupt our platform, servers, or networks connected to our platform;
1.2.7 Violate the security of any network, including cracking passwords or encryption codes, transferring or storing any illegal material, or obtaining passwords or account information from any other user of our platform;
1.2.8 Gain or attempt to gain unauthorized access by any means to any of CAFVY's systems;
1.2.9 "Frame" or "mirror" or otherwise incorporate any part of the platform into any other website or link deep to any part of the platform (including, without limitation, the purchase paths) for any purpose without our express prior written permission;
1.2.10 Publish, transmit, or cause to be published or transmitted: (a) any defamatory, libelous, obscene, pornographic, abusive, offensive, misleading, malicious, or vulgar material; (b) any harmful content, including malware, Trojans, viruses, or anything that interferes with any user’s access to our platform; (c) unsolicited bulk communications or any other forms of spam, including junk mail or chain letters;
1.2.11 Manipulate identifiers, including by forging headers, to disguise the origin of any message you post;
1.2.12 Do anything else that may cause harm to the platform or CAFVY or may hurt the platform or CAFVY;
1.2.13 Violate any applicable law, statute, ordinance, or regulation and any of our or any third party's rights, including intellectual property rights or proprietary rights;
1.2.14 If CAFVY suspects, based on your usage pattern, that you have engaged in any prohibited activities under these terms, CAFVY reserves the right to block your user account.
2. Your Account
2.1 While using our platform, you may need to register and maintain a user account with us ("CAFVY Account"). When you register for a CAFVY Account, you agree to provide accurate, current, and complete information and to keep it updated. When selecting a username, you agree not to choose a name or use one that impersonates another person or a name or trademark subject to the rights of any person or entity other than yourself without appropriate authorization.
2.2 You are responsible for maintaining the confidentiality of your CAFVY account information and password and all activities under your CAFVY account, including all incurred charges. CAFVY has the right to consider any individual accessing the platform and services using your CAFVY account login details as acting on your behalf without further inquiry or investigation. Where applicable, references to your use of the platform and services include the use by any person you authorize. However, CAFVY reserves the right, at its sole discretion, to refuse to act upon any instructions from your CAFVY account and to investigate or verify the authenticity and authority of any persons submitting such instructions or the validity, accuracy, and completeness of those instructions. You must notify us immediately of unauthorized use of your CAFVY account, password, or other security breach.
2.3 We will not be liable for any loss or damage arising from your failure to comply with section 2. To the maximum extent permitted by applicable law, we may, at our sole discretion, refuse to register your CAFVY account or cancel your CAFVY account without prior notice or liability.
2.4 We also reserve the right, at our sole discretion, to block or prevent users from accessing our platform, either partially or entirely, on a permanent or temporary basis, whether or not they have a CAFVY account. If you are blocked, you agree not to attempt to use our platform under any other name or through any other user.
3. Platform Content and Availability
3.1 We make no warranties regarding the authenticity, accuracy, or completeness of any content on our platform, including content provided by other users. We also do not warrant that the content available on our platform has not been altered due to technical defects or unauthorized third parties.
3.2 All content you access using our platform is at your own risk, and you will be solely responsible for any damage (or loss) to any party resulting from such access. CAFVY is not liable under any circumstances for any loss or damage of any kind arising from the use of or exposure to any content accessed on our platform, including, but not limited to, any errors or omissions, or any additions or deletions, or modifications made to our platform. We do not warrant that our platform will always be available or uninterrupted. We will not be liable to you for any loss or damage arising from any unavailability (or interruption) of our platform or services.
4. User Content and Reviews
4.1 To the extent our platform allows you to post, upload, transmit, or otherwise make available any content, you agree to the following:
4.1.1 You are solely responsible for the user content you upload, and you acknowledge and agree not to share anything false, misleading, discriminatory, or that infringes/violates any rights of any third party, including privacy, intellectual property, or property rights.
4.1.2 Any user content you upload is not considered confidential or proprietary and will comply with relevant review guidelines.
4.1.3 Your displayed user content must not include any personal information. If it does, it can only be used for the purposes stated herein and only if such use complies with applicable data protection laws by our Privacy Policy.
4.1.4 Although all intellectual property rights in any user content will remain with you or those you authorize, and you are free to share your user content with anyone else, you at this moment grant us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide, transferable, and sublicensable right to host, use, reproduce, publicly display, distribute, modify, adapt, publish, translate, and create derivative works from all user content, with or without attribution to you, including, but not limited to, for advertising and marketing purposes for our platform. You also agree to the fullest extent legally permissible to waive all moral and equivalent broad rights in this content in any part of the world.
4.1.5 You permit us to take action against individuals and entities that violate our rights or your rights concerning the user content.
4.1.6 User content does not constitute an endorsement by us or any affiliation with you.
4.1.7 We are not obligated to host, store, retain, publish, share, or make available any user content uploaded by you, and you are responsible for creating backups of any user content if necessary.
4.1.8 To avoid doubt, we reserve the right, at our sole discretion, to remove user content by guest review guidelines and/or that we deem to violate these terms or any applicable law or that may cause harm to us, other users, or third parties. We will notify you of the reasons for our action unless we reasonably believe that doing so: (a) would breach the law or the directives of law enforcement or risk legal liability to us; (b) would compromise the investigation or integrity or operation of the platform; or (c) would cause harm to any user or other third party or us.
Section B: General Terms for Booking and Payment
5. CAFVY Services
5.1 The terms outlined in Section B apply to CAFVY’s provision of services related to booking facilitation through the platform. When booking facilitation services are provided by any partner or conducted via a partner's platform, please refer to that partner’s terms and conditions and privacy policy instead, as these will govern the relationship between you and that partner. For clarity, when a partner provides a booking, your booking through the platform is an offer to complete a booking (e.g., for accommodations, you are submitting a booking request with the partner, which is subject to the partner’s acceptance before it becomes a binding transaction) at the listed price on the platform for that product by the other terms and conditions notified to you by the partner at the time of booking, which will become a binding contract when the partner accepts your booking and will subsequently be subject to the partner's terms and conditions. Where applicable, the partner will indicate acceptance of the travel product booking to you via email. We will forward your payment information to the relevant partner to process and confirm your booking. The partner reserves the right to reject bookings outlined in their terms and conditions.
5.2 Unless otherwise specified, CAFVY provides all services related to booking facilitation.
6. Bookings
6.1 When booking through our platform, the booking is made directly with the travel supplier advertised on the booking page. Our platform acts solely as a facilitator for such bookings. We do not provide, own, or control any bookings you can access through our platform, and we are not obligated to provide or operate them. The bookings are owned (or controlled) or made available by travel suppliers directly or as agents. The travel supplier is responsible for their travel products. Your dealings with any travel supplier through our platform are at your own risk. CAFVY is not liable for any error during your travel or use of a travel product.
6.2 We accept payments online using Visa and MasterCard credit/debit card in AED.
6.3 When you request a booking through our platform, you are offering to book a specific travel product according to these terms (“Booking Request”). The travel supplier must provide you with the travel product, and the applicable terms and conditions for this travel product will be between you and the travel supplier. They will become a separate binding contract between you and the relevant travel supplier once accepted by them. This is transmitted to CAFVY and subsequently communicated to you via an electronic confirmation message from CAFVY (“Confirmed Booking”). You acknowledge that the “Thank You” page displayed after submitting your Booking Request does not indicate booking confirmation and only shows that CAFVY has received your Booking Request for processing.
6.4 Sometimes, we may provide you with a confirmation number in the confirmation email (“Booking Confirmation Number”). Depending on the travel supplier’s policy, the confirmation may include a voucher for use (“Booking Voucher”). Neither we nor the travel supplier are responsible for Booking Confirmation Numbers or Booking Vouchers that are lost, stolen, or destroyed.
6.5 The relevant travel suppliers may impose additional terms, conditions, rules, and restrictions (“Travel Supplier Terms”) that will apply to your Confirmed Booking, including changes, cancellations, and refunds. You will be provided with the name of each travel supplier and, in some cases, the applicable travel supplier terms or a link to their terms during the booking process. As the applicable travel supplier terms for each travel product may vary, you must ensure that you fully understand and accept all applicable travel supplier terms before completing the booking. If you book on behalf of others, you must ensure they know and agree to the relevant travel supplier terms. If you fail to comply with the travel supplier terms, the supplier may refuse or cancel your booking without a refund. For inquiries regarding travel supplier products, services, or terms, please get in touch with the supplier directly.
6.6 Except where local law prohibits, CAFVY reserves the right to refuse any Booking Request and cancel any Confirmed Booking, including on behalf of the travel supplier or any affiliated party, without providing reasons. If you have already made a payment, we will refund the amounts paid to you for the refused or canceled parts by the Refund Policy unless:
6.6.1 You have violated these terms or any applicable law;
6.6.2 The travel supplier terms do not allow for a refund; or
6.6.3 CAFVY, at its sole discretion, determines that you are not entitled to a refund for reasons including, but not limited to, fraud or suspected misuse.
6.6.4 Website will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
7. Pricing, Additional Charges, and Taxes
7.1 Currency Selection and Its Effects
7.1.1 The platform allows you to make bookings with travel suppliers, offering specific currency options for charges and the currency displayed on the platform. For relevant information on these prices, currency selections, and related charges,
7.1.2 Exchange Rate and Payment Method Provider Fees
Depending on your agreement with your Payment Method provider (e.g., the bank issuing the payment card you use for payment), your Payment Method provider may impose additional fees (e.g., international transaction fees), or if the currency charged to your card differs from your card currency, your Payment Method provider will determine the exchange rate applicable when the transaction is posted to your account. Your Payment Method provider may offer a higher or lower rate than the platform. CAFVY does not control or benefit from any additional fees imposed by your Payment Method provider.
7.1.3 All transactions will be conducted in UAE dirhams.
7.2 Taxes and Fees Deductions
7.2.1 When browsing bookings on our platform, the displayed price generally does not include taxes and service fees unless otherwise explicitly stated;
7.2.2 In facilitating your booking, the fees charged to your Payment Method may include an amount for costs, taxes, and fees (“Taxes and Fees”), unless otherwise noted, which may consist of banking/credit fees where applicable or known to us. The allocation of Taxes and Fees varies based on several factors, including but not limited to the amount paid by CAFVY to the travel supplier, or the location and type of travel supplier, or travel product, and may include a fee retained by CAFVY;
7.2.3 Regarding accommodations, these Taxes and Fees may include fees for facilitation services provided by CAFVY concerning your booking (“CAFVY Booking Fees”). Except where expressly prohibited by law, CAFVY Booking Fees are non-refundable;
7.2.4 Concerning accommodations, these Taxes and Fees include an estimated amount to recover the amount CAFVY pays on your behalf to the relevant travel suppliers regarding your booking for taxes owed by the relevant travel supplier or CAFVY, as the case may be, related to their services to you, including but not limited to, sales and use tax, occupancy tax, room tax, departure, and sales tax, service tax, consumption tax, value-added tax, goods, and services tax, consumption and/or similar taxes;
7.2.5 In some jurisdictions, the amount of Taxes and Fees paid on your behalf to the travel supplier regarding your booking may differ from the estimated amount of Taxes and Fees charged to you by CAFVY. The remaining balance of the estimated Taxes and Fees, if any, is retained by CAFVY as part of the fees;
7.2.6 You are fully responsible for all fees, taxes, and cost assessments using this platform. Despite our best efforts to provide customers with the total price for each booking on the platform, any government-imposed tax or increase in taxes after the booking is purchased may apply. If this occurs, by accepting these terms, you agree to pay any new or increased government-imposed tax;
7.2.7 Except as described in these terms, CAFVY is not the seller collecting and remitting taxes to the relevant tax authorities unless otherwise required by law or when CAFVY is asked to collect and remit taxes on behalf of travel suppliers. The appropriate travel suppliers, as sellers, include all applicable taxes known in the total price displayed for your booking, and CAFVY pays these amounts on your behalf directly to the suppliers or directly to the relevant tax authority where required by law. CAFVY is not a service provider affiliated with the travel suppliers we book through or arrange travel for our customers. The appropriate tax amount and rate and the type of tax applicable may vary depending on several factors, including the geographical location or type of service, etc.;
7.2.8 When booking facilitation services for a travel product are provided by any partner or conducted via the partner's platform, applicable taxes and fees will be calculated based on the partner’s terms and conditions.
7.3 Electronically Supplied Services (ESS)
7.3.1 CAFVY may offer additional services that are independent and complementary to the core services and offerings provided by travel suppliers (“Electronically Supplied Services” or “ESS”). For these services (ESS) we may charge you a service fee after you agree to these services (ESS), subject to the relevant terms and conditions you may agree to for these services (ESS). For clarity, these ESS fees, if imposed by CAFVY, will be in addition to the amount charged by the travel suppliers for the services they provide.
8. Payment
8.1 Before submitting your booking request, you will be informed of the payment methods you accept. Bookings are paid in full at the time of submission ("Pay Now").
8.2 You authorize CAFVY to collect or deduct payment from your Payment Method for the booking amount upon submitting your Booking Request. Once CAFVY receives payment for your confirmed bookings, your obligation to the travel service provider for the relevant amount is fulfilled.
8.3 We reserve the right to cancel your booking, including on behalf of the travel provider, if required, if full payment for your booking is not received promptly. This includes but is not limited to, cases where your Payment Method cannot be charged on the due payment date for any reason.
8.4 Local tax invoices can be obtained from the travel provider offering you the travel product. Where required by law, CAFVY may provide you with a tax invoice.
8.5 Payments on our platform may fail for several reasons. In such cases, CAFVY will make reasonable efforts to provide alternatives (where available) to ensure your booking remains valid or offer you a refund using the Refund Policy. If you have any questions, please get in touch with customer service.
9. Cancellations, Changes, and Refunds
9.1 If you wish to review, modify, or cancel your booking, please follow the instructions in the confirmation email or contact customer service.
9.2 All cancellations, modifications, refunds, or no-shows for your confirmed booking are subject to the applicable booking terms and the travel provider's terms, including any additional fees that the travel provider may impose. You should carefully read the Refund Policy, the relevant travel provider's cancellation and no-show policies, and the booking terms for the selected booking before making a booking. Please note that some bookings may be non-refundable, non-cancellable, or non-changeable.
9.3 Without prejudice to clause 9.2, CAFVY reserves the right to charge cancellation and/or modification fees on behalf of the travel provider, up to the total cost of the booking, for any cancellations or modifications by you of a confirmed booking. Such fees will be indicated on our platform.
9.4 Refunds will be done only through the Original Mode of Payment.
9.5 Applicable as per the website Products/Services.
10. Your Obligations, Representations, and Warranties
10.1 When you submit a Booking Request, you represent and warrant to CAFVY that:
10.1.1 You are 18 years of age or older (or the legal age of majority in your state or country of residence) and have total legal capacity to make the transaction (or have obtained permission from a legal guardian);
10.1.2 The payment method you use to make the booking is yours, or you are authorized to complete the booking using this payment method, and there are sufficient funds to cover the transaction cost;
10.1.3 The payment details you provide to us for any booking are entirely accurate;
10.1.4 You will not resell any of the travel products booked through our platform;
10.1.5 You acknowledge and warrant that you are not subject to any international restrictions or sanctions;
10.1.6 Where applicable, you will settle all your obligations and taxes as required by the relevant law;
10.1.7 You also undertake to provide accurate and up-to-date email and mailing addresses and other contact details to CAFVY and acknowledge that CAFVY may use this information to contact you if necessary regarding your booking or any other use of our platform.
11. Promotional Offers
11.1 CAFVY may occasionally support promotional prices, vouchers, promo codes, discounts, and special offers ("Promotional Offers"). These Promotional Offers cannot be combined with other offers. Promotional Offers are subject to specific rules and conditions that will be published on our platform, which CAFVY may modify occasionally. Promotional Offers cannot be redeemed for cash, credit, or exchanged for other products. Some Promotional Offers may only be available in certain regions or to residents of specific areas, may exclude certain types of travel products, and are subject to additional terms and conditions. While discount values resulting from promo codes may vary, the discount amount will be clearly shown in the price details.
11.2 If you have a promotional code or voucher that is not automatically applied, you must use it on the payment page to enforce it on your booking. Promotional Offers will not apply to local taxes, service fees, and additional charges for your booking unless otherwise explicitly stated.
11.3 CAFVY reserves the right to discontinue any Promotional Offer for any reason. If there is any dispute regarding Promotional Offers, CAFVY's decision will be final.
12. Fraud
12.1 We implement strict mechanisms for fraud detection and prevention. Sometimes, we may require additional information or verification steps to approve and confirm your booking. If you choose not to provide the additional information or if the information provided needs to be more sufficient, your Booking Request will be canceled as complete, and any collected amounts will be refunded. A travel product may become unavailable during the fraud verification process, in which case the booking will not be completed. You acknowledge and agree that CAFVY will not be liable in such circumstances.
12.2 If you suspect an unauthorized or fraudulent booking through CAFVY using your Payment Method, contact customer service immediately. You should also contact your bank or payment method issuer when you learn of this unauthorized use.
13. Star Ratings
13.1 Our platform may display star ratings or other distinctive ratings ("Star Ratings") for some accommodations. Star Ratings are based on information received from previous tenants and are provided for informational purposes only. CAFVY does not independently verify Star Ratings and makes no representations that these ratings comply with or will comply with ratings on other websites and platforms. CAFVY makes no warranties or representations regarding the facilities, services, quality, comfort, or other accommodation features based on Star Ratings.
14. Price Alerts (To Be Added Later)
14.1 Our platform’s “Price Alerts" feature applies to certain travel products. Where available, you can set up the feature to notify you through your chosen communication channel of specific price changes for the relevant travel product over a specified period.
14.2 You will be responsible for updating your "Price Alerts" settings. Price Alerts will continue to be sent to you according to your settings, even if you book for this product or any other travel product until you change the Price Alerts settings. Subscribing to receive Price Alerts will not affect any other communication preferences you have set. You can choose to opt out of receiving price change notifications.
Section G: General Terms
15. Data Protection and Privacy
15.1 For information regarding how we process your data, please review the current Privacy Policy. To the extent required by applicable law, your acceptance of these terms constitutes your acceptance and consent to the collection, use, and disclosure of your data.
16. Intellectual Property
16.1 Unless otherwise specified, all rights to our platform (including intellectual property, technology, trademarks, content arrangement and compilation, and the infrastructure used to provide this content) are owned by or licensed to CAFVY. You will comply with all copyright notices, trademark rules, and information and restrictions in any content accessed through our platform. You will not obtain any rights, intellectual property, or interest in or to intellectual property rights except for the limited license to use our platform and/or services granted to you by these terms. CAFVY’s trademarks or service marks may not be copied, extracted, imitated, or used, in whole or in part, without prior written permission. Nothing in these terms shall be construed as granting, implicitly or explicitly, any license or right to use any of CAFVY’s trademarks or service marks.
16.2 The names and logos of CAFVY and other products and services used and displayed on our platform may be trademarks or service marks of their respective owners, who may or may not endorse, affiliate with, or be connected to CAFVY.
17. Copyright Infringement Claims
17.1 If you believe in good faith that any content we host infringes on your copyright, you or your agent may send us a written notice.
18. Indemnification
18.1 To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless CAFVY and its affiliated companies and each of their partners, officers, directors, employees, representatives, distributors, suppliers, licensors, agents, or others involved in creating, sponsoring, promoting, or otherwise making available the platform and its contents, payment service providers, and other relevant third parties (the "Indemnified Parties") from and against any liability, damage, or loss, including legal fees and expenses, that exceed the liability limits arising out of or relating to your (or any other person using your CAFVY account):
18.1.1 Breach or non-compliance with any applicable law or these terms;
18.1.2 Access to our platform;
18.1.3 Use of any of our services;
18.1.4 Booking or use of any products and/or services obtained through our platform;
18.1.5 Negligence or willful misconduct; and
18.1.6 Infringement or misappropriation of third-party rights, including but not limited to any intellectual property rights or rights of publicity or privacy ("Third-Party Claims").
18.1.7 We may, if necessary and at our sole discretion, participate in the defense of any claim or action and any negotiations for settlement arising from or related to any third-party claim. You will not make any settlement that adversely affects the rights or obligations of CAFVY without obtaining our prior written consent. At our own expense and upon notice to you, we reserve the right to assume the exclusive defense and control of any claim or action.
19. Disclaimer and Limitation of Liability
19.1 There is no special relationship or fiduciary duty between CAFVY and you to access and use our platform, content, and services. We have no control or obligation to take any action regarding the following:
19.1.1 Who accesses our platform;
19.1.2 What content you access through our platform;
19.1.3 The effects the content may have on you;
19.1.4 How you interpret or use our content; and
19.1.5 What actions may you take due to exposure to the content?
19.2 We are also not responsible for any costs associated with your network service provider, which may charge you for using its services to access and use our platform. We are not responsible for the availability and quality of your communication reception when accessing and using our platform and services.
19.3 The platform, including all services and content provided, is available on an "as-is" and "as-available" basis. We disclaim all warranties (express or implied or otherwise) including, but not limited to, warranties of fitness, merchantability, safety, non-infringement, suitability for a particular purpose, and that our platform will be free of interruptions, errors, or other inaccuracies, whether arising from the course of dealing, usage, or trade practice, or the use of generative AI algorithms or similar technology.
19.4 We do not guarantee or make any representations regarding (1) the acceptance of any request; (2) the availability of any travel product through the platform; (3) the results that may be obtained from using the platform; (4) that you will get the lowest available price for any travel product available through the platform.
19.5 Without prejudice to the generality of this paragraph and the fullest extent permitted by applicable law, CAFVY disclaims all liabilities arising out of or related to:
19.5.1 Errors or inaccuracies on our platform include but are not limited to descriptions, pricing, booking availability, images, features, inclusions, exclusions, reviews, and ratings. CAFVY reserves the right to correct any errors in booking availability and pricing on our platform at all times;
19.5.2 The legality, morality, or suitability of any materials available on or accessible through our platform, including materials on websites we may link to;
19.5.3 Any advertising material presented by third parties and displayed on our platform, including, but not limited to, any error, omission, or inaccuracy in such material;
19.5.4 Any information displayed and any suggestions or recommendations made regarding services or content on our platform for any purpose;
19.5.5 Any disruptions to our platform and services provided on and through it and
19.5.6 Any viruses or other harmful components contained in emails we may send.
19.6 To the extent permitted by applicable law, no party shall be liable for any direct, special, indirect, incidental, exemplary, compensatory, punitive, or consequential loss or damage of any kind, including, but not limited to:
19.6.1 Actual or expected loss of revenue (whether direct or indirect);
19.6.2 Actual or expected loss of profits (whether direct or indirect); or
19.6.3 Loss of contracts or business (whether direct or indirect);
even if arising under these terms or in connection with them, and even if we have been advised of the possibility of such damages. This provision applies regardless of whether the damages are based on contract, tort (including negligence), breach of statutory duty, or otherwise, under indemnity obligations subject to these terms.
19.7 You acknowledge and agree that CAFVY does not operate or control in any way, directly or indirectly, any travel product offered by any travel supplier or third party and that we do not control or assume any responsibility for any arrangements you make with them as a result of your use of our platform or services. You also acknowledge and agree that in the event of a dispute between you and any travel supplier or third party, CAFVY is under no obligation to become involved. CAFVY disclaims all liability arising from (or related to) any loss or damage you incur with any travel supplier or third party. In the event of non-fulfillment of any confirmed bookings, including due to bankruptcy, reorganization, insolvency, dissolution, or liquidation of the partner and/or travel supplier, you agree that your sole recourse will be against that partner and/or travel supplier and not against us.
19.8 If it is determined that we are liable for any loss or damage arising out of or in any way related to your use of our platform or services or your booking or use of products or services available through our platform, our liability will not exceed the total cost of the travel product purchased by you as indicated in the confirmation email (whether for one incident or a series of connected incidents). You can submit a claim for all incorrect charges despite the abovementioned provisions. Claims must be submitted as soon as possible after the event occurs. Late claims may be considered void as stipulated by the applicable statute of limitations.
19.9 Nothing in this paragraph limits or excludes any liability that cannot be limited or excluded under applicable law. CAFVY will bear liability to the extent specified by relevant laws.
19.10 You agree that the above limitations of liability reflect the allocation of risk between you and CAFVY and that if any of the remedies provided in these terms fail their essential purpose under applicable law, these limitations of liability will still apply.
19.11 Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in according with the laws of UAE.
20. Shopping Cart (To Be Added Later)
20.1 CAFVY will provide the option to search and request bundled and/or multiple bookings using the shopping cart feature to select your bookings. Those that can be booked as part of the bundled or multiple booking will be identified during the booking process.
20.2 Please note that the price, cost, or fare for the respective property displayed on the platform may vary due to factors including, but not limited to, the time and date of booking, what the total price or cost or fare includes (as applicable), and the terms and conditions under which such price or cost or fare is offered, particularly regarding cancellation and refund terms and conditions. Bundled or multiple bookings can be completed and paid for in a single visit to the platform. If the booking is not completed during the booking process, the travel products will be temporarily saved for later completion of the purchase. Your selections will be saved to facilitate later booking but are not reserved for you and may be booked by other customers. Unpurchased selections will be released after a specified period, and you will need to start the booking process again. Please note that pre-selected properties may sell out or change prices.
20.3 If you do not proceed with a bundled or multiple booking of properties, the separate price for the property will be displayed.
20.4 If you make a bundled or multiple booking, you acknowledge and agree that the terms and conditions of each property will apply to that booking as if it were a separate booking. Please note that different terms and conditions may apply even if you make a bundled or multiple booking, including when you make more than one property booking.
21. Events Beyond Our Control
21.1 We shall not be liable to you for any breach of these terms arising from any event or circumstance beyond our control and/or the control of the relevant parties, including but not limited to natural disasters, weather conditions, fire, nuclear incidents, electromagnetic pulse explosions, acts of terrorism, riots, wars, arson, rebellions, coups, armed assaults of any kind, labor disputes, mandatory lockdowns, strikes, shortages, governmental actions or restrictions, theft, insolvency, machinery failures, network or system failures, internet or communication disruptions, quarantines, epidemics, or pandemics.
22. Miscellaneous Provisions
22.1 CAFVY reserves the right, at its sole discretion and to the extent permitted by applicable law, to modify, discontinue, or terminate the platform and any part thereof. If our platform is discontinued, the travel service provider will fulfill its obligations to your confirmed bookings as per its terms and conditions unless you receive notice. You will remain bound by your obligations under these terms, including the warranties you provide and the disclaimers and limitations of liability. Furthermore, CAFVY shall not be liable to you or any third party for any termination of your access to the platform.
22.2 CAFVY does not act as a travel agent regarding services and travel products except as expressly stated on our platform.
22.3 These terms and any documents expressly referred to in these terms, as may be amended from time to time, constitute the entire agreement and understanding between CAFVY and you concerning the subject matter of these terms and supersede any prior agreements or understandings between CAFVY and you concerning the subject matter.
22.4 We may amend these terms at any time. Such amendments will take effect upon being posted on the platform. You are responsible for regularly reviewing the terms. Your continued use of the platform following such amendments, whether you have reviewed them or not, constitutes your agreement to be bound by them. All your bookings will be subject to the terms in effect at the time of such booking.
22.5 For your convenience, our platform and the terms are available in Arabic, English, and a localized version. However, the original language is Arabic. If there is any conflict between the Arabic version and the translation, the Arabic version shall prevail.
22.6 If any of these terms or any part thereof is deemed invalid, void, illegal, or unenforceable, the legality, validity, and enforceability of the remaining provisions of these terms shall not be affected or impaired thereby. It shall remain in effect as if the invalid, void, illegal, or unenforceable provision had been removed.
22.7 Except for any other entity within the CAFVY group, no person or entity not a party to these terms shall have any right under the Contracts (Rights of Third Parties) Act or any similar legislation in any jurisdiction to enforce any part of these terms. You may not assign or transfer your rights under these terms without our prior written consent. We reserve the right to freely assign these terms and our rights and obligations under this agreement.
22.8 Any failure or delay by CAFVY in exercising its rights under these terms shall not constitute a waiver of those rights and shall not affect CAFVY's right to enforce these terms.
22.9 To avoid doubt, these terms do not apply to commercial contractual relationships that CAFVY establishments may have with others, including but not limited to travel suppliers and marketing partners.
Information, Questions, and Complaints
For more information about CAFVY, please refer to the FAQs section on the platform.
If you have complaints regarding our services, you can contact customer service. We will do our best to assist you. Please note that any complaints about the properties are ultimately a matter for the travel provider. CAFVY will coordinate directly with the travel provider to find an acceptable resolution for you but cannot guarantee a satisfactory outcome.
Section 1: How We Operate
23. Accommodation Listings and Paid Listings (Coming Soon)
23.1 The default accommodations ranking is based on an automated algorithm that is updated and adjusted periodically. This ranking is influenced by several factors, including but not limited to:
● Availability
● Deals and pricing
● Historical popularity
● Revenue earned by CAFVY
● Conversion rate (rate of platform visits to bookings)
● Room nights sold
● Cancellations
● Quality of content
● Guest review scores
● Star ratings
23.2 Accommodation providers have various opportunities (such as paying for a premium position in search results) to enhance their visibility on the platform. These paid listings will be marked or include additional messages indicating their participation.
24. Private Host and Professional Merchant (Coming Soon)
24.1 A host registered with CAFVY as a private host is an individual renting out their property for purposes outside their trade, business, or profession. Thus, they may be subject to different consumer protection rules or local laws than a professional merchant (e.g., a hotel chain).
24.2 Properties managed by a private host will be labeled "Managed by a Private Host." In cases where the property is managed by a professional host (merchant), additional information will only be displayed if specified.
24.3 Professional Merchant (Trader): Any party renting out a property or properties related to their primary business/professional activities (e.g., when property management is the primary business or the listed property is managed through a property management company).
24.4 Private Host (Non-Trader): Any party renting out a property or properties for purposes unrelated to their primary business/professional activities (e.g., when property management is a side activity or when the property is listed seasonally/part-time only).
25. About Our Reviews
25.1 Only verified guests, meaning those who booked through CAFVY and did not cancel their reservation, are invited by CAFVY to submit reviews.
25.2 whether the review is positive or negative, we publish every review in full and as quickly as possible after it has been screened for compliance with our guest review guidelines. Portions of the review may be temporarily removed to ensure brevity without affecting the ability of any visitor to access the full review. Reviews may also be summarized at times for brevity and readability. We will also provide transparency about the status of the submitted content.
25.3 Each review score ranges from 1 to 05. Guests can provide separate "sub-scores" in critical areas such as location, cleanliness, staff, comfort, facilities, value for money, and free Wi-Fi. The overall score is the average of the sub-scores. If a partially completed review is received, we disregard all sub-score data that was not submitted.
25.4 To maintain functional review scores and content, we may only accept reviews submitted within 12 months of check-out. We may only display reviews for up to 36 months or if the property ownership changes.
25.5 Reviews containing comments are primarily sorted based on a mix of criteria to display the most relevant reviews, including but not limited to your language, travel history, review readability, and submission date. Additional sorting options (by date, rating, etc.) are available.
25.6 If we find any fake reviews, we delete them immediately and, if necessary, take appropriate action against the responsible party. For instance, if a complaint is made about a particular review, we will investigate whether it is inappropriate if it does not comply with our review guidelines or appears inauthentic.
25.7 The opinions expressed in the contributions are those of CAFVY's customers and the properties listed on its platforms and do not represent CAFVY's opinions in any way. CAFVY bears no responsibility or liability for any reviews or responses. CAFVY is a display channel (without any obligation to verify) and is not a publisher of these comments and responses.
25.8 At CAFVY, we believe that genuine reviews from guests and travelers are valuable information that will help you make the right decision for future bookings. We follow strict guidelines to ensure that all reviews on the platform are genuine, relevant, and valuable.
26. Right to Withdraw
26.1 The ability to modify and/or cancel a booking is subject to the cancellation and amendment rights associated with the applicable cancellation policy.
27. Use of Algorithms and Machine Learning
27.1 We may implement algorithms and machine learning tools to provide and improve our services (including predictive analytics tools and tools that use generative AI algorithms to create new content). These tools may interact with you (e.g., we may use chatbots or similar technologies). We consider where and how to deploy these tools by applicable laws. When implementing such tools, we also believe in our privacy policy, the level of human intervention or supervision applied, and additional notices to explain the deployment and other related matters.
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